​1. Eligibility for Returns

Returns are accepted only if the product is unopened and in its original packaging.
The return request must be made within 7 days of receiving the product.

2. Return Process

To initiate a return, contact our support team at elementfengshui@gmail.com with your order details.
Customers must bear the return shipping costs unless the product is defective or damaged upon arrival.

3. Refund Policy

Refunds are processed only after receiving and inspecting the returned item.

Refunds will be issued via the original payment method and may take 7-10 business days to reflect in your account.

Shipping charges are non-refundable.

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4. Non-Returnable Items

Please note that certain items are non-refundable due to their nature and intended use. These include:

Salt baths

Candles

Crystals

Figurines

We kindly request customers to review their orders carefully before purchase, as these products cannot be returned or exchanged once sold.

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5. Contact Information
For return and refund requests, contact:
📞 +971 506527087
📧 elementfengshui@gmail.com